Our tickets are non-refundable as per our terms and conditions, so I'm afraid we are not able to process a refund on your order. 

However, at booking you were given the option to add Booking Protection. If you purchased this add on, you can request a refund directly through them. You must log in to https://www.xcover.com/en/claim and fill in and submit the Refund Application Form as soon as possible.